Evaporator Coil Drain Pan Safety Recall

In cooperation with the U.S. Consumer Product Safety Commission (“CPSC”) and Health Canada, Daikin Comfort Technologies Manufacturing, L.P. f/k/a Goodman Manufacturing Company, L.P. (“Goodman”) is voluntarily recalling certain molded plastic evaporator coil drain pans that were sold from approximately January 2019 through November 2021.

This recall applies only to affected drain pans that are verified to be paired in the field with residential gas furnaces installed in an up-flow/vertical configuration.

To read the complete Press Release, click here for the CPSC and here for Health Canada. The links are also available in the banner at the top of the page throughout this website.

Affected drain pans were assembled as new equipment with certain evaporator coil models with serial number prefixes ranging from 1901-2101 and were sold from approximately January 2019 through November 2021.

Affected drain pans were also sold as service parts from approximately January 2019 through November 2021 and may be within the scope of the recall regardless of coil serial number.

To determine if you have an affected drain pan, we will need:

the serial number of your evaporator coil

(If you received an Owner Notice, the coil serial number we have on file for you may be listed on your Notice.)

We may also need information about:

your furnace and
information about your outdoor system (air conditioner or heat pump)

When you are ready, click the Get Started Button below.

We will walk you through the steps for finding information about your components and determining if your unit is affected. If you are unsure about how to gather the information about your unit, please contact your local installing contractor for help.

If you have more than one coil, we will need a separate registration for each unit.

If you are a qualified HVAC technician or homeowner and need to submit a request to get paid a reimbursement/payment,then click here.

Evaporator Coil Serial Number:

If your evaporator coil serial number is shown in the notice letter you received, enter that number below, unless you have replaced the evaporator coil or know the number to be inaccurate. If you have replaced your evaporator coil or know the serial number in the notice letter to be inaccurate, refer to your installation or service records for the evaporator coil serial number. Records can also be obtained from your installation or service contractor.

If you do not have and cannot obtain such a record, please collect that information by inspecting the unit.

The evaporator coil sits atop the vertically installed furnace.

The evaporator coil’s serial number is displayed on a label attached to both cased and uncased models.

For cased evaporator coils, the serial number is on the label attached to the coil case. For uncased units, the serial number is on a label attached to the front of the coil.

Please refer to the example photos below:

Please enter the 10-digit serial number of your evaporator coil below and then press the Verify Button.

Are you having trouble locating the serial number of your evaporator coil? If so, check here.

Contact Information:

First Name

Last Name

Email

Verify Email

Phone Number

If your unit is affected and a repair is required under this recall, should the kit be sent to the attention of the person listed above?

Address:

Please let us know the address where the evaporated coil is installed. If your unit is affected and a repair is required under this recall a repair kit will be sent to this address.

Address

Apt, Unit, Suite

Country

State

City

Postal Code

Drain Pan Replaced:

Did you replace your Drain Pan between January 2019 and September 2021?

Verify Furnace Model

Based on the coil serial number entered, our records indicate your furnace model is

Is the furnace model listed above correct?

Furnace Brand and Model:

The Furnace’s Model and Brand are on the yellow Energy Guide Label on the outside of your furnace.

Please refer to the example photo below:

If the Energy Guide Label is missing or is illegible for any reason, you will need to safely open the furnace to see the Model/Serial label on the inside of the bottom furnace access door. Click here

for a step by step guide to Turn OFF Power to the Furnace and for instructions on how to locate the Model/Serial label.

The Model of my Furnace begins with

Outdoor System:

Next, we need the model number of the outdoor system your furnace is paired with. The outdoor condenser is outside your residence, and the model number is on a label attached to the unit.